You can cancel your order any time before it is dispatched. Once the order has been handed over to the courier, cancellation is no longer possible.
Due to the nature of cosmetic products and for hygiene reasons, we do not accept returns once the product seal has been broken or the item has been used.
If you receive a damaged product or the wrong bottle size, please contact us immediately upon delivery. We will arrange a replacement free of charge after verifying the issue.
As we operate on a Cash on Delivery basis, refunds are generally handled via bank transfer or credit for future purchases in exceptional cases of damaged goods where a replacement is not available.
To report an issue with your order, please WhatsApp us or email support@advasiherbalhairoiluae.com with your Order ID and photos of the product.